| Warning |
|---|
WTFast will NOT work properly if you are running a VPN at the same time. If you have a VPN, please make sure it is closed while you are using WTFast |
Basic instructions to make sure WTFast on the router works properly
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Make sure you have internet on your router. If you don’t have internet go to WTFast's router control page and stop WTFast from running to rule out any relationship between internet issues and WTFast. Then check again. (Do not reboot the router since WTFast start running once router is back on).
If you suspect the router is the issue you can reboot the router. However if its specific to WTFast usually a restart of the WTFast software on the router is enough. Instructions on restarting the WTFast router software are in WTFast's router control page.
Wait 2 minutes after WTFast is back on.
In boost.wtfast.com logout and back in, and clear cache.
Make sure you chose the right device and make sure that if any session is still open (a device is still in listening status) you stop the session and the device is back to online status.
In WTFast's router control page logs should be cleaned once you restarted the WTFast router software. If not - delete old logs.
Try to open a game session and play. Write your play time, game name, and any other important event that happened in game.
Once you’re done playing - if you still experience issues - send the logs (fetch them from.. you guessed correctly - WTFast's router control page) and your report to our support team or contact a WTFast employee in our Discord server - https://discord.gg/FvgFySvsXr
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